Configure DESK to protect personal data

DESK can capture a lot of data from end-user monitoring environments. For details, see What personal data is captured by DESK? It's your responsibility to take precautions that protect your customers' private data.

Restrict access to personal data

If your organization captures personal user data such as email addresses, IP addresses, or passwords in the course of monitoring, you should restrict view access to these personal data so that only authorized users can view them.

Only users with the View sensitive request data permission can override data masking settings.

Mark request attributes as confidential

Another way to configure DESK to protect personal data is through the request attributes. DESK allows you to mark request attributes as confidential. For details see Mark request attributes as confidential.