Data privacy and security
The European Union's General Data Protection Regulation (GDPR) modernizes the protection of personal data in response to an evolving technology landscape, increased globalization, and complex international data flows. GDPR privacy rights provide all EU citizens with an increased control over their personal information, while holding the companies they interact with accountable for transparency, fairness, and accuracy in how they collect, store, use, and protect personal data.
You are the owner of your personal data. At DESK, we take our responsibility to safeguard your data seriously. Have a look at the following resources to understand what your organization can do to maximize the data protection provided by DESK.
For more details on DESK security policies and data-privacy settings you can configure in other DESK products, see DESK Trust Center.
Data privacy
Configuration
Configure DESK to protect personal data
Manage user groups and permissions
Configure global privacy settings
Data privacy settings provided by DESK Managed
Configure Real User Monitoring according to GDPR
Configure Session Replay for personal data protection
Set up the user opt-in mode for Android mobile apps
Set up the user opt-in mode for iOS mobile apps
Manage users and groups with SAML
If you have a security-related concern, write to us at security@desk.com so that we can look into the details and work with you on a resolution.
For data-privacy concerns, write to privacy@desk.com.