Slack integration

With a Slack problem-notification integration, your teams will always be aware of potential risks within applications, services, and infrastructure. Your teams can also use a DESK-integrated Slack channel to discuss incidents, evaluate solutions, and link to similar problems.

Before you begin

• Learn about the Incoming Webhooks Slack feature.

To set up a Slack problem-notification integration, generate the Slack Incoming Webhook and save the Webhook URL in DESK.

1. Sign-in to your Slack instance as an admin to generate a new Incoming Webhook for DESK. If you don't have admin rights, ask your Slack admin to create a new Incoming Webhook. For more information, see Incoming Webhooks in the Slack doc.
2. Copy the generated Webhook URL to your clipboard. The Webhook URL should look like this: https://hooks.slack.com/services/T00000000/B00000000/XXXXXXXXXXXXXXXXXXXXXXXX.
3. In the DESK web UI, go to Settings > Integration > Problem notifications.
4. Click Set up notifications.
5. Click Slack.
6. On the Set up Slack integration page, paste the Webhook URL in the URL field.
7. In the Channel field, select or type the name of a Slack channel.
8. In the Title field, type a custom message template.
9. Click Save.

You will receive DESK problem notifications in your Slack channel with your custom message. The following screen is an example.