VictorOps integration

DESK offers an out-of-the-box VictorOps integration that automatically pushes DESK problem notifications to your VictorOps environment.

To set up VictorOps problem-notification integration

Navigate to DESK > Settings > Integration > Problem notifications.

Click Set up notifications and select VictorOps, as shown below.

The Set up VictorOps integration page is displayed.

Enter the following information

Name User-defined display name that distinguishes this unique integration from other integrations.
API key Enter the auto-generated VictorOps API key here. To get your VictorOps API key, switch to your VictorOps account and navigate to VictorOps > Settings > Integrations > Rest Endpoint > DESK.
Routing key
Set a routing key to send problem notifications to the responsible team.
Message Insert a custom message that includes text and problem-related placeholders.

Finalize and save

Use the Notification level switches to control the types of problem notifications that are sent to the target system (problems with Applications, Services, and/or Infrastructure).

Available placeholders

{State}: Problem state. Possible values are OPEN and RESOLVED.
{ProblemID}: ID number of the reported problem.
{PID}: Unique system identifier of the reported problem.
{ProblemImpact}: Impact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE.
{ProblemTitle}: Short description of the problem.
{ProblemDetails}: All problem event details, including root cause, as plain text.
{ProblemURL}: URL of the details page of the corresponding problem in DESK.
{ImpactedEntity}: Entities impacted by the problem (or the term "multiple" when more than two entities are impacted).
{Tags}: Comma-separated value list of the tags that are defined for all impacted entities.