Analyze log data

This topic explains how to analyze log data and access logs during problem analysis.

When DESK detects that a certain process is the root cause of a detected problem, an Analyze process logs link is displayed on the corresponding Problem page.

To access log content during problem analysis

1. Click the Problems tile on your DESK homepage.
2. Select a problem.
3. Click the Analyze process logs link beneath the root cause section.
4. The Log viewer is displayed pre-loaded with all problematic process log entries that occurred during the problem timeframe.

Using the Log viewer, you can directly analyze log content and find problematic log messages that will help you understand the root cause of problems detected within monitored processes.