Can I use a proxy for internet access?

You need to configure an internet connection to DESK Mission Control to:

Receive upgrade notifications
Facilitate product support
Enable availability monitoring
Collect DESK usage data

If your DESK Server can't reach the Internet directly you can configure a proxy connection:

Go to Settings > Internet access.

Select Connect via proxy.

Enter proxy server details:

Proxy address and Port
(optionally) Username and Password if anonymous access isn't possible.

Click Test connection to confirm that the DESK Managed portal can be reached. A successful Internet connection is indicated by a green checkmark icon next to the page title.