DESK

DESK: Digital Experience System Kit is an AI-based APM platform designed to create and manage digital systems. Digital Experience System Kit monitors and analyzes all the processes that can have an effect on the infrastructure, program code, user behavior, or business indicators.

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Unified System

With ONE DESK, IT managers and business owners can see how their commands and instructions are executed.
SLA and business
KPI monitoring
Infrastructure monitoring
User experiences monitoring
Release and product launch monitoring
Business_DESK
• Business Process Monitoring
• SLO’s for all business and IT metrics
Marketing_DESK
• RUM – 100% observability to actual real user experiences
• Analysis of marketing campaigns and user behavior
IT DESK
• Full stack monitoring
• AI automatically detects and
prioritizes problems
• Site Reliability Engineering
• IT service
architecture inventory
• Release testing
• Code quality management
Security_DESK
• Runtime Vulnerability Analytics
• Application Protection
• Log audit and forensics

APM Kit

All key tools for digital teams on a single platform

Flawless digital experience

Flawless digital experience

Your application runs with
no errors
You acquire and retain a bigger
number of customers
More happy customers means
more revenues!

Use cases

What commands use apm and observability in banking?

    What goals can you reach with DESK technology-wise?

    Technology-Related Goals
    Business Goals
    • Improved coordination between your infrastructure, networking, application support, and technical support teams
    • Early detection of system errors before they have affected your users
    • End-to-end monitorability of all your IT services, from infrastructure to frontend
    • Freeing up time for innovation by saving it on troubleshooting
    Business Goals
    • Opex reduction
    • Improved user experience through awareness of what your users do while in the system, what is of interest to them, and what kind of problems affect them
    • Reduced time-to-market, and therefore lower application testing costs
    • Reduced number of trouble tickets and call center man-hours per year

Business Impact

  • Operations optimization through reducing
    the time spent on key activities by 50%
    50%
  • Reduction of the key IT services
    downtime by 95%
    95%
  • Testing time and time-to-market
    reduction by 50%
    50%
  • Support workload reduction (through reduced number
    of trouble tickets and employees’ work hours per year) by 50%
    50%

Customers
who trust us

Applications
by Industries

Energy
Energy
Identifying relevant baselines and trends for key application analysis metrics, including performance, availability, average transaction time, etc. Real-time performance analysis for your enterprise business apps, such as Oracle Business Suite and others.
Cloud-based Systems
Cloud-based Systems
To ensure uninterrupted cloud service, our system analyses all most critical parameters, including data uploading performance, last mile reliability, ISP’s performance, current cloud availability, etc.
Cloud service providers can offer monitoring on an SaaS basis to improve the quality of service and get a faster return on their investment.
Banking
Banking
Just a few minutes of online service downtime can translate into huge losses. With DESK you will avoid such service interruption and minimize the time spent on failure isolation. In addition, our solution will help you analyze your users experience and the efficiency and effectiveness of your marketing campaigns.
Traveling
Traveling
DESK helps transportation companies to monitor and control the performance of their applications. It is capable to monitor even most sophisticated infrastructures comprising various advanced technologies and located in dozens of datacenters across Russia. This system monitors real users based on their geography. The monitoring is performed at different service delivery levels (frontend, application server, database, middleware, etc.) ensuring in-depth transaction analysis for various data protocols, including HTTP/HTTPS, MS SQL, Oracle, SAP, WebSphere MQ, Citrix, XML, VoIP, and others.
Oil and Gas
Oil and Gas
Fast detection, isolation, and resolution of problems with ERP services such as SAP, Siebel, and OEBS. DESK automatically recognizes processes and usernames, as well as transaction types. With DESK you will be able to better understand what infrastructure investments are required and boost the efficiency of your internal and external development efforts.
Telecom
Telecom
Analysis of all kinds of web applications such as SAP, Citrix, or HTTP. Now, you will be able to easily monitor your Service Level Agreements and increase the productivity of your IT team.
Finance
Finance
Root-cause analysis for typical problems, such as failed logging in, failed OTP delivery, billing issues, and banking system interaction errors. With DESK your quality of service will improve, and you will be able to monitor your SLA’s at all stages of transaction processing.
Public Services
Public Services
DESK will trace the whole transaction chain from the user’s first click to the database or third-party service query and provide detailed information on the performance of each component involved in query processing. It will show you the safety margin of the service, as well as help plan your infrastructure development and improve its reliability parameters.

Product Lineup

On-premises
Enterprise clients
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SaaS
Enterprise/SMB clients
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Pilot Project

Implement your pilot project with
World's best APM team

Project Launch
• Kickoff meeting (getting
familiar
with Astrom Key)
• Signing an NDA
• Defining the composition of the project team
• Defining the project timeframe
from 2 days
Survey and Design
• Information collection
• Filling out forms and questionnaires
• Defining a solution
architecture
• Work scheduling
from 2 days
Preparation
• Providing equipment
• Preparing agent installation
instructions
• Installing the agents
• Setting up the dashboards
• Preliminary solution demos
from 2 days
Presentation
of Deliverables
• Final presentation of pilot project results
• Preparation of the executive summary
• Budget estimation
• Making a decision of the next steps
from 2 days

Want to discover the
world of new digital
opportunities?
Let’s take a tour of
DESK!

Request Demo